The booking window is completely customisable and set by the merchant. Hands-In can support checkouts as short as 5 minutes but can also extend up to 7 days.

Your customers have several ways to split a payment when using Hands In:

Group Payment

For groups that want to pay, you can split the total equally, by individual items, custom amounts, or use a fixed-price option where everyone in the group pays the same amount.

Multi Card

For individuals that want to split the total across multiple cards, or to split the total into multiple smaller transactions and pay using the same card multiple times.

Installments

For customers that need more flexibility to split the payment over time

Yes, you can manage a transaction including removing people from a group payment transaction via our merchant dashboard

Hands In sends out automatic payment reminders to all the group members who have not yet paid, we send these out on a scheduled basis.
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If the checkout period is:

• 4 - 7 days - we send out 4 reminders to all group members.
• 2 - 4 days - we send out 3 reminders to all group members.
• 2 - 48 hours - we send out 2 reminders to all group members.
• less than 2 hours - we send out at most 1 reminder to all group members. In some cases of very short checkouts, reminders may not be sent.

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You can refund customers through our Merchant Dashboard or API. We support both partial and full refunds at both for entire group payment and for each individual transaction, enabling you to handle every refund scenario.

No, you can create a group just by entering the amount of money to capture, and adding the name and email of the group leader (also known as the lead booker/organiser).